Payments
What to do when checkout or a charge goes wrong.
Payment did not go through
Nothing is charged for a failed checkout. The order shows as failed on your
account and you can simply start again.
If your bank shows a pending amount for an order that failed, that is an authorisation hold, not a charge — it drops off on its own, typically within a few working days. Your bank, not us, controls how long that takes.
Charged but no key
Check your account page first. If the order
is fulfilled, the key is on it.
If the order sits on paid for more than a few minutes, payment cleared but
fulfilment did not finish. Bring the order to
Discord and it gets finished by hand. Do not
buy a second time to work around it.
Promotion codes
Codes are entered on the Stripe checkout page, not on the cart page. If a code is rejected there, it has either expired or does not apply to what is in your cart.
Refunds
Refund terms are set out on the terms page and summarised in the FAQ. Those two are the authority on it — this guide deliberately does not restate them, so that there is only ever one version to keep accurate.
Chargebacks
Opening a chargeback closes the account the order belongs to. If something is wrong with an order, Discord resolves it faster and without that outcome.